Watts
App
Home Charging Program
Clean Fuel Regulations
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FREQUENTLY ASKED
Everything you need to know about the Home Charging Program.
Points & Rewards
How do I earn points for home charging?
How many points do I earn each time I charge?
When are points credited to my earning dashboard?
Do my points expire?
How do I cash out my charging points?
How do I cash out my referral points?
I referred my friend, but I did not get the referral points.
Onboarding & Setup
How long does it take to join the rewards program?
How do I connect my charger to WattsApp?
What chargers are compatible?
Can I connect multiple chargers?
My wall connector is not showing up on the “Connect” page.
I have connected my charger and charged my EV but I am not seeing any data on the “Charge” page.
Why do I need to connect my vehicle to the program?
Can I disconnect at any time?
Data & Privacy
How does WattsApp connect to my Tesla account?
What permissions does WattsApp request?
What data does WattsApp collect?
Do you access my household energy usage?
Eligibility & Technical Requirements
Who can participate?
Does it work outside Canada?
As a charger owner, why can I not just generate my own carbon credits?
Can I join if I have my own private charging site?